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 Bharani Jayachandran (BharaniJay)
Automobile Association

Automobile Association
GB
BharaniJay Member since 2015 1 post
Automobile Association
Posted: June 27, 2018
Last activity: July 5, 2018
Posted: 27 Jun 2018 9:32 EDT
Last activity: 5 Jul 2018 3:28 EDT
Closed

Display Greetings Message

Hi,

We have got a requirement where as soon as the outbound Interaction Launched a Dialog needs to be displayed greeting the customer with "Good Morning/Afternoon/Evening" Message based on the time. Is there any default OOTB property which I can use from clipboard or should I write a custom code ?

Pega Platform Version is 7.1.9 and Pega CPM Version is 7.1.4

Thanks,

Bharani J

Pega Customer Service Low-Code App Development
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Posted: 2 years ago
Posted: 4 Jul 2018 10:40 EDT
Santanu Bhattacherjee (Santanu)
PEGA
Senior Manager - Sales Automation
Pegasystems Inc.
IN

Retrieve the current time using getCurrentTimeStamp() and then use a decision table to identify whether to say Good Morning, Afternoon or Evening. Show the greetings based on the Decision table outcome.
Posted: 2 years ago
Posted: 5 Jul 2018 3:28 EDT
L Vinay Kumar (VinayReddy7)
Serendebyte

Serendebyte
IN

Hi,


Yes I do have checked we don't have any OOTB property so you can follow the Santanu_GS's approch.


Call decision table in the preprocessing DT/Activity of the flowaction and set value to the property that you want to display on screen.


DT: @(Pega-RULES:DecisionTable).ObtainValue(this,myStepPage,"decsion table name")


Activity : Use Property-Map-DecisionTable method


Regards,


Vinay Reddy :)