So it means CSR can look for the KM Articles only in "?" icon section.
There is another issue which I am facing.
Just few minutes back , I have created an KM Articles in KM Portal.
Title is : Sandbox 2 Title.
When I have logged into Interaction portal using CSR or Manager accessgroup then I am seeing this article in Recently published articles of "View Knowledge Management" section.
But If I search with Sandbox or any other keyword related with this Article then this one is not appearing.
**Please note : Yesterday also I have created an article with the title name "Sandbox 1 Ttile".Yesterday also It was not appearing in "View Knowledge Management" section if I search with Sandbox or any other keyword but it was there in Recently published articles of "View Knowledge Management" section.
Today morning after I did Work "Re-index" then onwards it is appearing as a search result.
PFA the screenshots of this KM articles search related issue in Interaction portal.
Upon reviewing the associated Support Request, the following was the resolution:
Suggested below changes:
1. Cleared all existing index files from the new indexing directory(In search landing page, Setting>Search Index host node setting>File Directory : it has search index directory location(local/tomcat))
2. Run pzResolveFTSIndexEntry against each node id.
3.Restart server to force these settings to take affect