Subhajit Shome (SUBHAJIT7)
Cognizant Technology Solutions

Cognizant Technology Solutions
SUBHAJIT7 Member since 2011 4 posts
Cognizant Technology Solutions
Posted: July 5, 2019
Last activity: September 24, 2019
Posted: 5 Jul 2019 8:59 EDT
Last activity: 24 Sep 2019 15:35 EDT

Display of Pega Knowledge Articles in Pega Customer Service application ( 7.4 )

Hi Team,

In my project, we use Pega CPM 7.4 .We are also going to use Pega Knowledge Management 7.4.

So in our existing application , Manager will add the KM article ( Published in KM Portal ) in a specific screen of a Interaction case.

I would like to know when CSR logs in and goes to that screen of a Interaction case then where that attached KM article of that screen will be visible.

Now the situation is If I login using CSR access group then I am not able too see that attached KM article.

Please suggest here.


***Edited by Moderator: Lochan to update platform capability tags; tag SR***

Pega Customer Service Pega Knowledge Support Case Created
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