Question

2
Replies
169
Views
AudityaK Member since 2014 1 post
IBM
Posted: 2 years ago
Last activity: 2 years 9 months ago
Closed

Displaying grading in Report Definition

I wanted to display grading in report definition, I have created a report definition where there are total number of resolved cases for an each operator will be displayed. Based on the total number of resolved cases, I have a new column Grade, where the grading will be displayed. For example, if the total number of resolved cases are 10 for an operator, and that operator has resolved 9 cases, then, that operator should have Grade-A, as that operator has more than 90% resolved cases. I want the grading as per the below calculation:
90 - 99 --> Grade A
80 - 89 --> Grade B
70 - 79 --> Grade C
Below 70 --> Grade D
Based on the resolved cases for each operator, grade should be displayed in that report definition.
Can you please help me the best approach for this requirement.

Reporting
Moderation Team has archived post
Share this page LinkedIn