Avacado@1 Member since 2011 14 posts
Cognizant Technology Solutions Pvt Ltd
Posted: March 17, 2017
Last activity: October 4, 2018

Distorted UI Display in End User Logins (Basic Html UI Display)

User Interface is distorted in end user Portals/logins. We are seeing this issue when QA team is running the Automated scripts for long hours(3-4 hrs) and also some times during our testing with end user operators in dev (after some basic testing / suddenly).

1. Pega 7.2 with Customer Service (upgraded from 5.*)

2. All end user operator ids have this problem

3. We have re-validated and saved the skin rule in all the regions, no luck

4. DB Cache tables also cleared, no luck

5. Static content [ETier Static Content Management] cache also cleared , no luck

6. Clean server restart also done , no luck

7. Any exception in the log file during the error , NO

8.If user re logins in a new session , everything is working fine

9. Facing the issue in multiple browsers ? yes we have observed in IE11 and Chrome

10. Is it happening in multiple environments ? Yes

11. Have you raised an SR ? yes we have raised and they have closed saying application specific issue and unable to reproduce. Again we have opened a new SR(B38829) with priority

Any thoughts/help apriciated.

Thank You !

***Edited by Moderator: Marissa to update SR group tag to SR Parallel***

**Moderation Team has archived post**

This post has been archived for educational purposes. Contents and links will no longer be updated. If you have the same/similar question, please write a new post.

User Interface SR Parallel
Moderation Team has archived post
Share this page LinkedIn