Cloe Walker (CloeW938)
IT Solution Service

IT Solution Service
CloeW938 Member since 2018 158 posts
IT Solution Service
Posted: August 19, 2018
Last activity: August 20, 2018
Posted: 19 Aug 2018 21:50 EDT
Last activity: 20 Aug 2018 4:43 EDT

Do people monitor ERROR / FATAL in PegaRULES log file?


This is not a technical question but operation management practice question. I understand Pega writes ERROR or FATAL in case any error occurs in application. You can look at it from log file directly, or use some monitoring tool like ELK. In my previous project, since customer's monitoring system watches ERROR and FATAL string in log file, whenever it is recorded, it goes to system administrator, and they will look into details. Obviously with this operation, a bunch of ERROR have to be reviewed during development and many of them have to be added into the "ignorance list", otherwise it will end up with phone ringing every day. But anyways, we did this time-consuming job and some of them, developers fixed the code, and some of them, we decided to ignore it. I did this approach, but is this something that people do around the world? It was a very time-consuming job, so I don't think everyone is doing the same. Maybe people just develop it, and no monitor in log file? If there is any standard practice on log watch policy with Pega, please let me know.


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