Question6Replies115Views EmmaG637 Member since 2019 3 posts Ford Motor Company Posted: November 7, 2019Last activity: November 13, 2019 Closed DocumentOCR cannot read an Image (.jpg)I use Pega Robot Studio 220.127.116.11Basically, I was trying to use OCR to read an image (.jpg). I used this tutorial as a reference (https://community.pega.com/video-library/how-use-ocr-process-image).If the process succeed, the content of the image should appear in Design Form’s RichTextBox. If it failed, then the message “Failed!” will pop up.I did double check my InputFile path, it is correct. But somehow my workflow is not working. When I run the workflow, it always shows “Failed!”Any help would be appreciated!P.S. The image is screenshotted. It is not scanned. Robotic Process Automation ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 1 year agochakri5122 Tech Mahindra Ltd replied to EmmaG637I hope Document OCR is not compatible with windows 10. Posted: 1 year agoEmmaG637 Ford Motor Company replied to chakri5122...you hope or you think? Are you sure that DocumentOcr is not compatiable with windows 10? Posted: 1 year agojeffbadger PEGA replied to EmmaG637Do you have Pega OCR Essentials installed? This is required for performing an OCR operation. If the processToText to fails, this is the first place I would check. DocumentOCR works with all supported Windows versions (currently those are 10, 8.1 and 7). Posted: 1 year agoEmmaG637 Ford Motor Company replied to jeffbadgerThank you Jeff! I was using Pega on a company computer, so I will check with technicians. Posted: 1 year agochakri5122 Tech Mahindra Ltd replied to EmmaG637Thanks for the clarification Jeff. Can check below links related to installation of Pega OCR essentials. https://community1.pega.com/community/pega-support/question/how-import-pega-robot-ocr-essentials-application-exe-robotic-studio https://community.pega.com/knowledgebase/articles/conversational-channels/installing-pega-ocr-component Posted: 1 year agoEmmaG637 Ford Motor Company replied to chakri5122Thank you!