Hi Dhivya,

Kindly try the below -

1. Configuration from Docusign -

• Login to dousign account. Go to settings -> Integrators -> Connect (present in the left pane)
• Add a Custom configuration, where we have to provide https url in the URL to Publish (HTTPS required) - i.e. We have to provide our Service endpoint URL.
• This Service endpoint URL can found in the DocuSign Service pyConnect (DocuSignService • Services • pyConnect) in our application.
• In this custom configuration you can select/unselect the checkboxes as per your requirement.

2. Configuration from Pega - 

For your DocuSignService  Service Package(ootb package) - in Service Access Group change the value to your application access group e.g. HRApps:Administrators.

Then send a new doc to DocuSign, Sign it from the docusign and test the case type for attachments.

Docusign uses DocuSignService pyConnect for DocuSign Integration in pega. To find errors when the signed document does not get attached back to the case you can open the docusign service pyConnect (DocuSignService • Services • pyConnect) and trace it while sending the signed document from Docusign to pega.

Hope this helps!

Hi Dhivya,

Thank you for your post.

We have similar requirement to integrate Pega/docusign.

Could you please send some useful link which I can refer.

Regards,