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Morgan Stanley
Posted: January 3, 2018
Last activity: January 5, 2018
Does locking of parent case lock child cases
1. I have a parent case P which has default locking configured and has a child case C1. If i lock P, will it also lock C1 in default locking
2. If i lock C1, will it lock P as well.
***Edited by Moderator Marissa to update categories***
Hi Hari,
1. I have a parent case P which has default locking configured and has a child case C1. If i lock P, will it also lock C1 in default locking? -> In this case the child object will also be locked
2. If i lock C1, will it lock P as well? -> It depends on the setting you choose in the child case whether to lock the parent case or not which can be seen in Case > Advanced Tab > Do not lock the parent case when the child case is being performed checkbox.
Hope its clear for you.
Regards
Mahesh