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ShyamG11 Member since 2014 5 posts
Accenture
Posted: February 22, 2018
Last activity: February 22, 2018
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Does Pega Call supports both incoming and outgoing call?

Hi Guys,

We have somes queries regarding Pega call(CTI)

1.Does Pega call support outbound call, if so please give us prerequisites and configuration details?

2.Does Pega call support Virtual Hold/Call Back/ Click to Call features?

3.Does Pega call supports Inbound Voice Routing, means Pega call will identifies automatically to agent or department the call should be transferred?

Thanks in advance!!

Regards,

Shyam

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