Question

1
Replies
115
Views
Close popover
Gabriel Kochmer (kochg1)
PEGA
Account Executive
Pegasystems Inc.
US
kochg1 Member since 2014 1 post
PEGA
Posted: July 30, 2015
Last activity: August 3, 2015
Closed

Drag and Drop from Outlook to a P7 case

My client (JPMC) is looking for a way to drag and drop an email from outlook into a case in Pega 7.1.8. This functionality existed in P6 with activeX but those controls are no longer supported. Further, that woudl only work with IE. If the outlook file is dragged into the desktop and then to the cse the fuction works but it is a poor experience. In looking this issue up on the interwebs, this seems to be a known problem where the browsers are not "smart" nough to recognize the outlook message as an actual file. What can we do here?

Case Management User Experience
Moderation Team has archived post