Posted: 30 Jul 2015 21:44 EDT Last activity: 3 Aug 2015 17:24 EDT
Drag and Drop from Outlook to a P7 case
My client (JPMC) is looking for a way to drag and drop an email from outlook into a case in Pega 7.1.8. This functionality existed in P6 with activeX but those controls are no longer supported. Further, that woudl only work with IE. If the outlook file is dragged into the desktop and then to the cse the fuction works but it is a poor experience. In looking this issue up on the interwebs, this seems to be a known problem where the browsers are not "smart" nough to recognize the outlook message as an actual file. What can we do here?