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Carlos Ventura (CarlosV1753)
Rulesware LLC
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Rulesware LLC
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CarlosV1753 Member since 2018 6 posts
Rulesware LLC
Posted: January 28, 2021
Last activity: February 1, 2021

Drill down report by SLA and case status

I want to generate SLA report by status, it should include both resolved and non-resolved cases. Is there an OOTB report available that can use or modify to satisfy my requirement? basically the report needs to group first by SLA (within goal, past goal, past deadline) and second by case status,  then drill down based on those two columns

Pega Platform 8.2.2 Reporting Healthcare and Life Sciences Senior System Architect