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RajeshKumar Yadav (RajeshKumarY6297)
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RajeshKumar Yadav
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RajeshKumarY6297 Member since 2018 16 posts
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Posted: September 19, 2019
Last activity: September 20, 2019
Posted: 19 Sep 2019 1:58 EDT
Last activity: 20 Sep 2019 9:11 EDT
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DWA Case UI is not showing all menu option

Hi PDN Users,

We are using DWA to show a case link in email notification. Once we click on case link, a browser pop up shows the Case assignment but the UI of case assignment in this case is different than we open assignment from user portal. The difference is we don't see any left side menus like MyWork , New, Dashboard, Spaces etc when assignment is opened from case link option. But all these options are visible when assignment is open from user portal.

Is there any restriction from DWA which stops these menu option ? can we get these menu options by some customization. Please advice if any one does this before.

Thanks in advance,

Rajesh

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