Question 2 Replies 156 Views × Close popover Sripada Venkata Aditya (SVAQuest) Tata Consultancy Services Ltd Technical Architect Tata Consultancy Services Ltd AU View Profile Send Message SVAQuest Member since 2012 88 posts Tata Consultancy Services Ltd Posted: March 9, 2018 Last activity: March 14, 2018 Posted: 9 Mar 2018 14:51 EST Last activity: 14 Mar 2018 10:53 EDT Closed DWA - Opening the multiple cases in the browser without clearing the history Hi All, Using the DWA option, Users had been provided a link to open the WO/Case to perform approve and reject actions. And user did not get an options to open multiple cases/wo without clearing the history. Everytime user need to clear history and need to login to his email id to perform an action on WO/Case. Users are not satisfied and willing to clear the history every time to perform an actions on WO/Case. How to open the multiple cases in the browser without clearing the history? Any suggestions? Low-Code App Development Case Management Share × Close popover Facebook Twitter Linkedin Email Copy Link Copied! Moderation Team has archived post, learn more × Close popover This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 3 years ago Posted: 13 Mar 2018 7:26 EDT × Close popover Santanu Bhattacherjee (Santanu) PEGA Manager CRM - Field Service Pegasystems Inc. IN View Profile Send Message Santanu PEGA replied to SVAQuest As far as I know, if you just close the browser window and then click the other DWA link then that should open up the case. Why your end users have to clear history again and again? Have you faced any challenge by not clearing history? Posted: 3 years ago Posted: 14 Mar 2018 10:53 EDT × Close popover Sripada Venkata Aditya (SVAQuest) Tata Consultancy Services Ltd Technical Architect Tata Consultancy Services Ltd AU View Profile Send Message SVAQuest Tata Consultancy Services Ltd replied to Santanu Hi Santanu, If user close the browser window - User will not be able to open multiple cases via DWA without clearing the history. As an alternative solution, User had been provided a log-off option. But if the browser is closed, user need to clear the history. It was an expected behavior and request for product enhancement. Please let us know your opinion on the same. Thanks in advance.