I was able to send a mail to external receipent using DWA. On Click of the link i was prompted log in screen but not opening work object screen directly. What configuration i have missed?. Please let me know. If I have already logged in then am I'm yo open that WO on click of the click on the mail.
Is it the first time you are trying to access the link? The link that was sent to email can be used only once.
Also, could you please make sure that you have created and operator ID for the external user(Recommended to start operator ID with reserved keyword External) and reference an access group that allows access to ruleset.
Also, make sure whether you have selected Licence Type as 'Invocation' in the Security tab of operator and Use external authentication is Unchecked.
Make sure whether you have configured the assignment, which ever you want to send to the external operator , with AssignmentType as 'External' and Route it according to your requirement.