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Fanny Sandberg (sandf)
PEGA
System Architect
Pegasystems Inc.
SE
sandf Member since 2020 4 posts
PEGA
Posted: August 31, 2020
Last activity: September 3, 2020

Dynamic routing of wait shape

Hi!

Background The users of our application belong to different offices, with different work baskets. We have constructed a flow with a wait shape and a following assignment. We want the wait activity to be routed to the work basket of the correct office.

Issue In other parts of the application we've used a decision table to perform the correct routing, but in the wait shape under Advanced Wait Options, we're only able to set one specific Workbasket. I.e. hard code it.

How can we configurate the routing of the wait shape to be more dynamic?

WaitShape

Thanks!

Fanny

 

***Edited by Moderator Marissa to update Platform Capability tags****

Pega Platform 8.2.1 User Experience