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BHARATHB Member since 2010 9 posts
Cisco Systems
Posted: 3 years ago
Last activity: 3 years 1 month ago
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Editable fields in Email Content

We have an email communication from our application to external customers (outside of organization). They could be in gmail, microsoft, abc, etc. This is already in place.

One of the enhancements is we are trying to take some actions directly from the mail. Though i know it is possible to approve / reject / actions to be taken. What we are trying is some text input / drop down selection in similar to a section in a webpage. It is possible in outlook forms but like to know whether pega can as well support similar. I tried to provide a drop down in a section and then reference it in a correspondence but it did not work. If only provids us the static value.

If the above is possible, we also like to receive the response and map it to the work object properties and attach the email to the case as well.

Any help would be appreciated.

Thanks & Regards

Bharath

Case Management
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