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Bhaveshkumar PATEL (BHAVESHP1853)
STAIDLOGIC LLC
Bhaveshkumar PATEL
STAIDLOGIC LLC
CA
BHAVESHP1853 Member since 2016 11 posts
STAIDLOGIC LLC
Posted: January 6, 2020
Last activity: January 6, 2020
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Elastic Search open the case assignment screen

We are using OOB elastic search in our custom application. There is a business requirement when User search for Case , by clicking on Case ID, system should open the assignment directly.

Expected Behavior: By clicking on Case ID, system should open the assignment directly.

Actual Behavior: By clicking on Case ID, system open the assignment screen with “Open” link. By clicking on that “Open” link system open the assignment screen.

Please advise if we can customize this process?

***Edited by Moderator Marissa to update platform capability tags****

Low-Code App Development Case Management
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