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STAIDLOGIC LLC
Posted: 9 months ago
Last activity: 9 months 2 weeks ago
Elastic Search open the case assignment screen
We are using OOB elastic search in our custom application. There is a business requirement when User search for Case , by clicking on Case ID, system should open the assignment directly.
Expected Behavior: By clicking on Case ID, system should open the assignment directly.
Actual Behavior: By clicking on Case ID, system open the assignment screen with “Open” link. By clicking on that “Open” link system open the assignment screen.
Please advise if we can customize this process?
***Edited by Moderator Marissa to update platform capability tags****
Posted: 9 months ago
Hi Bhavesh,
I believe just the view & filters can be customized on Elastic Search.
As far as the actions are concerned, the default behavior of Elastic Search can't be customized as the actions configured on search results are final. (pzSearchResultName).
The system performs "Open Rules by Name" if it's a rule type and "Open Work By Handle" if it's work type (displays the case in review harness with assignments listed).
WorkObject can have multiple flows(PxFlows) & with corresponding assignment keys and to be able to open specific assignments you need to determine the AssignmentKey and pass to OpenAssignment action. This clearly requires separate customization and can't use or alter OOTB Elastic search functionality.