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Srinivasan Ramamoorthy (SrinivasanR7634)
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SrinivasanR7634 Member since 2015 8 posts
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Posted: March 23, 2017
Last activity: March 23, 2017
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Email Account Configuration Issue

I'm using Pega 7.1.6 and trying to configure Email Account so I can implement feature to automatically create new case, attach the email in it, and push the case into relevant queue based on the inbox in which Email was received. However, I am stuck at the Email Account configuration stage itself. When I test connectivity, I get below mentioned error message. Also, below is the screenshot of my settings for reference.

I am not sure why I am getting this error and what I need to do to make it work. Request help/support at the earliest since I am stuck with this since past 1-2 weeks.

Test Connectivity For Email Account Name
Overall Result
Status - Fail:Configuration
Message - The connection to the outbound email server timed out. The server may be unavailable, or the connection configuration may be incorrect.
Verify username, password, and SSL options.
List of Steps
Step
Result
Establish session for email server Success
Obtain transport object Success
Connect to email server Fail
Disconnect Not attempted
Components Tested
Description Value
Port 465
Email_Server smtp.gmail.com
Email_Address accountid@gmail.com
Protocol smtp
Image removed.Select Email ProviderImage removed.
Sender
Full Name
FromRequired
Host (SMTP)Required
PortRequired
User ID
Password
Image removed.Set PasswordImage removed.
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