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SrinivasanR7634 Member since 2015 8 posts
Concentrix
Posted: 3 years ago
Last activity: 3 years 6 months ago
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Email Account Configuration Issue

I'm using Pega 7.1.6 and trying to configure Email Account so I can implement feature to automatically create new case, attach the email in it, and push the case into relevant queue based on the inbox in which Email was received. However, I am stuck at the Email Account configuration stage itself. When I test connectivity, I get below mentioned error message. Also, below is the screenshot of my settings for reference.

I am not sure why I am getting this error and what I need to do to make it work. Request help/support at the earliest since I am stuck with this since past 1-2 weeks.

Test Connectivity ForEmail Account Name
Overall Result
Status -Fail:Configuration
Message -The connection to the outbound email server timed out. The server may be unavailable, or the connection configuration may be incorrect.
Verify username, password, and SSL options.
List of Steps
Step
Result
Establish session for email serverSuccess
Obtain transport objectSuccess
Connect to email serverFail
DisconnectNot attempted
Components Tested
DescriptionValue
Port465
Email_Serversmtp.gmail.com
Email_Addressaccountid@gmail.com
Protocolsmtp
Image removed.Select Email ProviderImage removed.
Sender
Full Name
FromRequired
Host (SMTP)Required
PortRequired
User ID
Password
Image removed.Set PasswordImage removed.
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