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 Durga Vara Prasad Narayana Rao Bali (DurgaPrasadBali)
Tata Consultancy Services
Solution Architect
Tata Consultancy Services
CA
DurgaPrasadBali Member since 2015 13 posts
Tata Consultancy Services
Posted: April 10, 2018
Last activity: April 11, 2018
Posted: 10 Apr 2018 14:35 EDT
Last activity: 11 Apr 2018 11:21 EDT
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Email account issue with TLSv1.2 protocol

Hi,

We are using Pega 7.1.5 version for our application development. Our messaging team enforced TLSv1.2 protocol now and so we are not able to send mails.

It's throwing "** Caught javax.mail.MessagingException, Can't send command to SMTP host" error. Could some one please help me out of this? Please let me know if you need some more info on this.

Thanks in advance.

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Accepted Solution

Posted: 3 years ago
Posted: 10 Apr 2018 23:33 EDT
Shubham Shekhar (Shekhar_Shubham)
PEGA
Senior Solutions Engineer
Pegasystems Inc.
IN

Hi,


Can you try the suggestion mentioned in below link.


https://pdn.pega.com/support-articles/caught-javaxmailmessagingexception-cant-send-command-smtp
https://pdn.pega.com/troubleshooting-email-listener-does-not-start-ssltls-certificate-missing


I guess the DSS setting mentioned should fix the issue. But in case it doesn't just check the below link for known issues
https://pdn.pega.com/troubleshooting-common-email-issues/troubleshooting-common-email-issues#check-ssl-tsl-version


Thank You


 

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