niharika Tirumalasetty (niharikaT)

niharikaT Member since 2018 3 posts
Posted: July 26, 2021
Last activity: July 27, 2021
Posted: 26 Jul 2021 6:13 EDT
Last activity: 27 Jul 2021 6:23 EDT

Email Account Receiver test connectivity fails

Hi Team,

I have configured an email account.

I tried test connectivity at receivers section

the below step fails

Obtain store object


I am getting the below debug error 

DEBUG: setDebug: JavaMail version 1.5.5.redhat-2 DEBUG: getProvider() returning javax.mail.Provider[STORE,imaps,com.sun.mail.imap.IMAPSSLStore,Oracle] DEBUG IMAPS: mail.imap.partialfetch: false DEBUG IMAPS: mail.imap.ignorebodystructuresize: false DEBUG IMAPS: mail.imap.statuscachetimeout: 1000 DEBUG IMAPS: mail.imap.appendbuffersize: -1 DEBUG IMAPS: mail.imap.minidletime: 10 DEBUG IMAPS: enable STARTTLS DEBUG IMAPS: closeFoldersOnStoreFailure DEBUG IMAPS: trying to connect to host "", port 993, isSSL true * OK The Microsoft Exchange IMAP4 service is ready. A0 CAPABILITY * CAPABILITY IMAP4 IMAP4rev1 AUTH=PLAIN AUTH=NTLM AUTH=GSSAPI SASL-IR UIDPLUS MOVE ID UNSELECT CHILDREN IDLE NAMESPACE LITERAL+ A0 OK CAPABILITY completed. DEBUG IMAPS: AUTH: PLAIN DEBUG IMAPS: AUTH: NTLM DEBUG IMAPS: AUTH: GSSAPI DEBUG IMAPS: protocolConnect login, host=<outlookhost>, user=domain\ID, password=<non-null> DEBUG IMAPS: AUTHENTICATE PLAIN command trace suppressed DEBUG IMAPS: AUTHENTICATE PLAIN command result: A1 NO AUTHENTICATE failed.

please help


***Edited by Moderator: Pooja Gadige to add platform capability tag***
Pega Platform 8.2.1 Case Management Conversational Channels Consumer Services Senior System Architect