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Kensho Tsuchihashi (TSUCK)
PEGA
Project Delivery Leader
Pegasystems Inc.
JP
TSUCK Member since 2010 126 posts
PEGA
Posted: May 17, 2019
Last activity: December 5, 2019
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Email account support for Microsoft Exchange protocol

Hi,

I have configured SMTP (outbound) and IMAP (inbound) in the Data-EmailAccount instance multiple times in the past but not with Microsoft Exchange server.

Question 1:
Does Pega Platform support Microsoft Exchange for email sending & receiving.

Question 2:
If I understand correctly, Microsoft Exchange can be configured to use multiple protocols, like SMTP, IMAP, MAPI, Exchange, and so on. This "Exchange" protocol is Microsoft's own protocol which is DIFFERENT from general SMTP or IMAP. Is that correct?

Question 3:
If Question #1 and #2 are both true, where does Pega Platform know user wants to use Exchange protocol?

Thanks,

Case Management Data Integration
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