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Srinivas Yelamanchili (yelas1)
PEGA
Senior System Architect
Pegasystems Inc.
US
yelas1 Member since 2014 76 posts
PEGA
Posted: July 2, 2019
Last activity: April 30, 2020

Email approval step, Email listener

For Email approval (Approval step with Email approval enabled), Email Account rule should be configured to send emails.

Is it necessary to configure to setup Email Listener too to process the approval response? Doesn't Pega automatically advance the case based on Approve/Reject button clicked in the email body?

Or should the recipient "Reply" and then Pega Email Listener has to process the response?

References:

Email approval
https://community.pega.com/sites/default/files/help_v82/procomhelpmain.htm#pxadminstudio/concepts/casemanagement/cm-approval-email-con.htm

Enabling email approval
https://community.pega.com/sites/default/files/help_v82/procomhelpmain.htm#pxadminstudio/case-management/process-modeler/cm-enabling-email-approval-tsk.htm

Thanks,

-Sri

Data Integration