All the Email Approval documentation never mentions an Email Listener. Is one automatically created?
I have configured email approvals, I get the approval email, I reply with approve/reject. Those emails sit in an inbox and nothing from Pega is picking them up.
SOLUTION: For email approvals to be processed, you need a Email Listener. On the case type, under Settings, you can create a listener from the Email Instantiation tab. The same listener will process new cases AND the email approvals for this case-type.