Question
Email approval step, Email listener
For Email approval (Approval step with Email approval enabled), Email Account rule should be configured to send emails.
Is it necessary to configure to setup Email Listener too to process the approval response? Doesn't Pega automatically advance the case based on Approve/Reject button clicked in the email body?
Or should the recipient "Reply" and then Pega Email Listener has to process the response?
References:
Enabling email approval
https://community.pega.com/sites/default/files/help_v82/procomhelpmain.htm#pxadminstudio/case-management/process-modeler/cm-enabling-email-approval-tsk.htm
Thanks,
-Sri
Hi Sri,
Need to configure the email listener for the Email Approval. The approve/reject button advances the case based on the decision.
The manager clicks a button in the email message, which generates an email response that contains the decision.
Your application receives the response, resolves the case when the decision is to approve the case, or moves the case to an alternate stage in the life cycle when the decision is to reject the case.