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nikhil kumar (nikhilk7251)
Cognizant
Associate
Cognizant
IN
nikhilk7251 Member since 2016 56 posts
Cognizant
Posted: November 30, 2017
Last activity: December 5, 2017
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Email chain in pega

How to achieve email chain while sending a correspondence .

Ex: Customer sent an email which got attached to the case , now while replying to the customer the buiness wants to reply on the same email which the user sent , so that the customer will understand that he has received the reply for the mail which he sent previously.

Is there a way we can achieve this ?

Case Management
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