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Cecil Howell (howec)
PEGA
Global Tech Enablement, Senior Instructor
Pegasystems Inc.
US
howec Member since 2013 3 posts
PEGA
Posted: July 26, 2018
Last activity: August 9, 2018
Posted: 26 Jul 2018 16:49 EDT
Last activity: 9 Aug 2018 20:47 EDT
Closed

Email Channel Listener

I am trying to set up an email channel. I have a working Email account set up in Pega. I create the email channel but when I click verify the email account it says I have no active listener.

I can create a listener manually but shouldn't the channel wizard do this for me. If I do it manually then how do I configure the listener to use the virtual assistant? I want to be able to use the routing and triage features.

This is in version 7.4 of Pega.

Thank you,

Cecil

***Edited by Moderator Marissa to update platform capability tags***

Conversational Channels Data Integration
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