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howec Member since 2013 3 posts
PEGA
Posted: 2 years ago
Last activity: 2 years 1 month ago
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Email Channel Listener

I am trying to set up an email channel. I have a working Email account set up in Pega. I create the email channel but when I click verify the email account it says I have no active listener.

I can create a listener manually but shouldn't the channel wizard do this for me. If I do it manually then how do I configure the listener to use the virtual assistant? I want to be able to use the routing and triage features.

This is in version 7.4 of Pega.

Thank you,

Cecil

***Edited by Moderator Marissa to update platform capability tags***

Conversational Channels Data Integration
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