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 Jaya Siva Naga Sita Rama Vamsi Varanasi (wamsi)
Capgemini

Capgemini
GB
wamsi Member since 2015 22 posts
Capgemini
Posted: April 17, 2018
Last activity: April 18, 2018
Posted: 17 Apr 2018 10:24 EDT
Last activity: 18 Apr 2018 19:01 EDT
Closed
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Email Configuration issue

Dear Team,

I am trying to create the Email Channel in PRPC for which I need to send an email so that Case will create based on Pega AI capabilities.

I configured the email account through Email wizard for my application, when I tried to test the connectivity, I am able to get the good response for sender but unable to get the good response for the receiver. I got failed messages. Please find the below message.

Status: Fail Configuration

Message : MessagingException caught to email server: javax.mail.MessagingExceptoion: connect failed.

Steps performed

Establish Session for email server - Success

Obtain store object - Success

Connect to email server - Fail

Disconnect - Not attempted.

Could you please suggest me for any clue.

***Edited by Moderator Marissa to update categories***

    Case Management Robotic Process Automation
    Moderation Team has archived post, This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.

    Accepted Solution

    Posted: 3 years ago
    Posted: 17 Apr 2018 21:40 EDT
    Hari Chalamala (Hari Ch)
    PEGA
    Principal Technical Solutions Engineer, Global Client Support
    Pegasystems Inc.
    IN

    Hello Vamsi,


    Thanks for posting your query in PSC. Kindly check the below links for your reference:-


    https://pdn.pega.com/community/pega-product-support/question/email-account-configuration-receiver-connectivity-failed


    https://pdn.pega.com/community/product-support/question/email-account-configuration-issue


    Hope this helps,


    Thanks,


    Hari
    Posted: 3 years ago
    Posted: 17 Apr 2018 21:59 EDT
    Vikash Ranjan Karn (Vikash Karn)
    PEGA
    Senior Technical Solutions Engineer
    Pegasystems Inc.
    IN

    Hi Vamsi,


     


    Could you please attach the screen-shot of the email account configuration as there might be a mismatch in protocol used and the port number used. Please check the below link to verify the same:


    https://pdn.pega.com/sites/pdn.pega.com/files/help_v722/procomhelpmain.htm#data-/data-emailaccount/emailaccount.htm?Highlight=email%20account


    Also please attach the complete stack trace.


     


    Regards,


    Vikash