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Jaya Siva Naga Sita Rama Vamsi Varanasi (wamsi)
Capgemini

Capgemini
GB
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wamsi Member since 2015 22 posts
Capgemini
Posted: April 17, 2018
Last activity: April 18, 2018
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Email Configuration issue

Dear Team,

I am trying to create the Email Channel in PRPC for which I need to send an email so that Case will create based on Pega AI capabilities.

I configured the email account through Email wizard for my application, when I tried to test the connectivity, I am able to get the good response for sender but unable to get the good response for the receiver. I got failed messages. Please find the below message.

Status: Fail Configuration

Message : MessagingException caught to email server: javax.mail.MessagingExceptoion: connect failed.

Steps performed

Establish Session for email server - Success

Obtain store object - Success

Connect to email server - Fail

Disconnect - Not attempted.

Could you please suggest me for any clue.

***Edited by Moderator Marissa to update categories***

    Case Management Robotic Process Automation
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    Accepted Solution

    Posted: 3 years ago
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    Hari Chalamala (Hari Ch)
    PEGA
    Principal Technical Solutions Engineer, Global Client Support
    Pegasystems Inc.
    IN
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    Hello Vamsi,


    Thanks for posting your query in PSC. Kindly check the below links for your reference:-


    https://pdn.pega.com/community/pega-product-support/question/email-account-configuration-receiver-connectivity-failed


    https://pdn.pega.com/community/product-support/question/email-account-configuration-issue


    Hope this helps,


    Thanks,


    Hari

    Posted: 3 years ago
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    Vikash Ranjan Karn (Vikash Karn)
    PEGA
    Senior Technical Solutions Engineer
    Pegasystems Inc.
    IN
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    Hi Vamsi,


     


    Could you please attach the screen-shot of the email account configuration as there might be a mismatch in protocol used and the port number used. Please check the below link to verify the same:


    https://pdn.pega.com/sites/pdn.pega.com/files/help_v722/procomhelpmain.htm#data-/data-emailaccount/emailaccount.htm?Highlight=email%20account


    Also please attach the complete stack trace.


     


    Regards,


    Vikash
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