Dear Team,

I am trying to create the Email Channel in PRPC for which I need to send an email so that Case will create based on Pega AI capabilities.

I configured the email account through Email wizard for my application, when I tried to test the connectivity, I am able to get the good response for sender but unable to get the good response for the receiver. I got failed messages. Please find the below message.

Status: Fail Configuration

Message : MessagingException caught to email server: javax.mail.MessagingExceptoion: connect failed.

Steps performed

Establish Session for email server - Success

Obtain store object - Success

Connect to email server - Fail

Disconnect - Not attempted.

Could you please suggest me for any clue.

***Edited by Moderator Marissa to update categories***