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KamalakarT8121 Member since 2017 1 post
Sainsbury's Supermarkets Ltd
Posted: 2 years ago
Last activity: 2 years 6 months ago
Closed

Email connection successful, but not receive/send O365 emails

Can you anyone look at the below exception from the log and provide some clue on the issue.

CPM 7.1.3 on Pega 7.1.6.

Note : Email listeners are configured on multiple nodes.

[ EMAIL-Thread-12] [ STANDARD] [ ] ( services.email.EmailListener) ERROR EMAIL.PRListener.Listener EmailListenerUser - Caught exception while connecting to email server(s)
javax.mail.AuthenticationFailedException: AUTHENTICATE failed.
at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPStore.java:566)
at javax.mail.Service.connect(Service.java:288)
at com.pega.pegarules.integration.engine.internal.services.email.EmailListener.emailConnect(EmailListener.java:2680)
at com.pega.pegarules.integration.engine.internal.services.email.EmailListener.oneIteration(EmailListener.java:2291)
at com.pega.pegarules.integration.engine.internal.services.email.EmailListener.run_(EmailListener.java:2206)
at com.pega.pegarules.integration.engine.internal.services.listener.ServiceListenerBaseImpl.run(ServiceListenerBaseImpl.java:448)
at java.lang.Thread.run(Thread.java:745)

***Updated by moderator: Lochan to update Categories***

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