Question

2
Replies
1109
Views
Close popover
Kamalakar T (KamalakarT8121)
Sainsbury's Supermarkets Ltd

Sainsbury's Supermarkets Ltd
GB
KamalakarT8121 Member since 2017 1 post
Sainsbury's Supermarkets Ltd
Posted: February 27, 2018
Last activity: February 28, 2018
Closed

Email connection successful, but not receive/send O365 emails

Can you anyone look at the below exception from the log and provide some clue on the issue.

CPM 7.1.3 on Pega 7.1.6.

Note : Email listeners are configured on multiple nodes.

[ EMAIL-Thread-12] [ STANDARD] [ ] ( services.email.EmailListener) ERROR EMAIL.PRListener.Listener EmailListenerUser - Caught exception while connecting to email server(s)
javax.mail.AuthenticationFailedException: AUTHENTICATE failed.
at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPStore.java:566)
at javax.mail.Service.connect(Service.java:288)
at com.pega.pegarules.integration.engine.internal.services.email.EmailListener.emailConnect(EmailListener.java:2680)
at com.pega.pegarules.integration.engine.internal.services.email.EmailListener.oneIteration(EmailListener.java:2291)
at com.pega.pegarules.integration.engine.internal.services.email.EmailListener.run_(EmailListener.java:2206)
at com.pega.pegarules.integration.engine.internal.services.listener.ServiceListenerBaseImpl.run(ServiceListenerBaseImpl.java:448)
at java.lang.Thread.run(Thread.java:745)

***Updated by moderator: Lochan to update Categories***

Pega Customer Service Data Integration System Administration
Moderation Team has archived post,
Close popover This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.