Question

3
Replies
113
Views
Anjani Sagi (AnjaniS3)
Incessant Technologies

Incessant Technologies
AU
AnjaniS3 Member since 2017 1 post
Incessant Technologies
Posted: October 1, 2017
Last activity: October 13, 2017
Posted: 1 Oct 2017 18:48 EDT
Last activity: 13 Oct 2017 11:28 EDT
Closed

Email Conversation unable to proceed as pyworkparty(fromparty) is missing

I come accross one issue with Email Conversations. I sent an email to User with NotifyAssignee option in assignment shape. so i am getting email but in the Data-Corr-Email instances, the pega is not adding pyFromParty value and this is causing issue when user replying to that email. In the ProcessInboundEmail activity, pega is trying get the value of pyFromParty from initial email so that it can forward the email to that operator and attach to case. So in ProcessInboundEmail activity at step26, it is passing the value to CorrCreateAndSend activity and in CorrCreateAndSend activity at step2, pega is trying get the workparty from this value. so it is missing and giving the issue.

did you come across this issue? Am using pega7.2

***Edited by Moderator Marissa to update categories***

Case Management
Moderation Team has archived post, This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.