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Verizon Data Services India
Posted: May 8, 2017
Last activity: May 10, 2017
Email Correspondence Not sent out from application
Hi All,
In SLA Activity, I have called CorrNew Activity to send the Email Correpondence.
The issue is, Email Corresspondence get attached to work item but it was sent out from application.
***Updated by moderator: Lochan to add Categories***
Hi,
I have tested the scenario you mentioned and I could send the email successfully. If you think you have an issue, please check
1. The logs for any error messages
2. Open the Work Object corr attachment and check if there is any error in the top header part.
3. In the Correspondence rule, there's a drop down at the bottom left. Make sure it is "Send" instead of "Attach and Hold".