Question 3 Replies 2726 Views × Close popover Thamizharasi Kamalasegaran (Thamizharasi K) Verizon Data Services India Verizon Data Services India IN View Profile Send Message Thamizharasi K Member since 2014 9 posts Verizon Data Services India Posted: May 8, 2017 Last activity: May 10, 2017 Posted: 8 May 2017 8:46 EDT Last activity: 10 May 2017 5:21 EDT Closed Email Correspondence Not sent out from application Hi All, In SLA Activity, I have called CorrNew Activity to send the Email Correpondence. The issue is, Email Corresspondence get attached to work item but it was sent out from application. ***Updated by moderator: Lochan to add Categories*** Case Management × Close popover Facebook Twitter Linkedin Email Copy Link Copied! Moderation Team has archived post, learn more × Close popover This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 3 years ago Posted: 9 May 2017 3:23 EDT × Close popover Sainath Challapalli (Sainath_Chowdari) PEGA Technical Solutions Engineer Pegasystems Inc. IN View Profile Send Message Sainath_Chowdari PEGA replied to Thamizharasi K Hi, I have tested the scenario you mentioned and I could send the email successfully. If you think you have an issue, please check 1. The logs for any error messages 2. Open the Work Object corr attachment and check if there is any error in the top header part. 3. In the Correspondence rule, there's a drop down at the bottom left. Make sure it is "Send" instead of "Attach and Hold". Posted: 3 years ago Posted: 10 May 2017 5:01 EDT × Close popover Thamizharasi Kamalasegaran (Thamizharasi K) Verizon Data Services India Verizon Data Services India IN View Profile Send Message Thamizharasi K Verizon Data Services India replied to Sainath_Chowdari Hi Sainath, Thanks for your Reply!! In bottom left drop down it is "Send" only. There is no Error Message in the log. As you said I have opened the Work object Corr Attachment Error in the top header part is "(Not yet Sent)" Send Corr Agent is up. Posted: 3 years ago Posted: 10 May 2017 5:21 EDT × Close popover Laurence Brannigan (LaurenceB_GCS) PEGA Senior Software Solutions Engineer PEG GB View Profile Send Message LaurenceB_GCS PEGA replied to Thamizharasi K I'm not sure where the point of failure is in the scenario described. If this is currently happening in a Dev or Test system you might want to try 1. Stop the SendCorr agent 2. Fire up the action which should send the email (short duration SLA for testing) 3. Verify that a row has been added to PR_SYS_QUEUES for the outgoing email. 4. Using the instructions in the link below, trace the start of the SendCorr agent https://pdn.pega.com/troubleshooting-agents/troubleshooting-agents#trcgv51 Might be worth a try.