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Nabendu Member since 2015 3 posts
Mercedes-Benz Research & Development India
Posted: January 31, 2020
Last activity: February 5, 2020

Email Listener error in the logs

Hi,

We are getting the below Email Listener error in the logs sporadically (2 minutes to 4 hours). But if we are sending an email to the email account the listener is configured with, the listener consumes the email and processing it. So there is no functional impact on the system but the only issue is that due to this the size of the logs is increasing. The application is built on Pega CPMFS (Pega CRM) and using Pega 7.2.2. We have raised an SR for the same but found no solution yet.

Logs:

2020-01-31 00:00:51,500 [.PRPCWorkManager : 4] [ STANDARD] [ ] [ MBJPNCS:01.06.91] ( services.email.EmailListener) ERROR EMAIL.JPNCustomerServiceCCPC.Listener System@JPCS - Caught javax.mail.AuthenticationFailedException when attempting to get new messages
javax.mail.AuthenticationFailedException: Read timed out
at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:209)
at javax.mail.Service.connect(Service.java:366)
at com.pega.pegarules.integration.engine.internal.services.email.EmailListener.openMailFolder(EmailListener.java:3540)
at com.pega.pegarules.integration.engine.internal.services.email.EmailListener.emailReceive(EmailListener.java:3677)
at com.pega.pegarules.integration.engine.internal.services.email.EmailListener.oneIteration(EmailListener.java:2895)
at com.pega.pegarules.integration.engine.internal.services.email.EmailListener.run_(EmailListener.java:2759)
at com.pega.pegarules.integration.engine.internal.services.listener.ServiceListenerBaseImpl.run(ServiceListenerBaseImpl.java:454)
at com.pega.pegarules.session.internal.engineinterface.etier.impl.AsyncServant.processAsyncTask(AsyncServant.java:214)
at com.pega.pegarules.session.internal.engineinterface.etier.impl.AsyncServant.invoke(AsyncServant.java:168)
at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl._invokeEngine_privact(EngineImpl.java:331)
at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl.invokeEngine(EngineImpl.java:274)
at com.pega.pegarules.session.internal.engineinterface.etier.ejb.EngineBean.invokeEngine(EngineBean.java:225)
at sun.reflect.GeneratedMethodAccessor32.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:55)
at java.lang.reflect.Method.invoke(Method.java:508)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethod(PRBootstrap.java:370)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethodPropagatingThrowable(PRBootstrap.java:411)
at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethodPropagatingThrowable(AppServerBridgeToPega.java:224)
at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethodPropagatingException(AppServerBridgeToPega.java:246)
at com.pega.pegarules.internal.etier.ejb.EngineBeanBoot.invokeEngine(EngineBeanBoot.java:168)
at com.pega.pegarules.internal.etier.interfaces.EJSLocalStatelessEngineBMT_f2439d86.invokeEngine(Unknown Source)
at com.pega.pegarules.session.internal.engineinterface.etier.mdb.PRAsync.processRequest(PRAsync.java:155)
at com.pega.pegarules.session.internal.engineinterface.etier.asynchbeans.AsyncTask.run(AsyncTask.java:64)
at com.pega.pegarules.session.internal.engineinterface.etier.asynchbeans.RunnableWrapper.run(RunnableWrapper.java:71)
at com.ibm.ws.asynchbeans.J2EEContext$RunProxy.run(J2EEContext.java:271)
at java.security.AccessController.doPrivileged(AccessController.java:640)
at com.ibm.ws.asynchbeans.J2EEContext.run(J2EEContext.java:797)
at com.ibm.ws.asynchbeans.WorkWithExecutionContextImpl.go(WorkWithExecutionContextImpl.java:222)
at com.ibm.ws.asynchbeans.ABWorkItemImpl.run(ABWorkItemImpl.java:206)
at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1892)
***Moderator Edit-Vidyaranjan: Updated SR details***
Low-Code App Development Low-Code App Development Dev/Designer Studio SR Exists
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