Question
Email Listener error in the logs
Hi,
We are getting the below Email Listener error in the logs sporadically (2 minutes to 4 hours). But if we are sending an email to the email account the listener is configured with, the listener consumes the email and processing it. So there is no functional impact on the system but the only issue is that due to this the size of the logs is increasing. The application is built on Pega CPMFS (Pega CRM) and using Pega 7.2.2. We have raised an SR for the same but found no solution yet.
Logs:
Hello Anthony,
Thank you for your response.
We have configured 1 concurrent thread, Latency period as 30 sec, Number of Messages 500 and max processing time as 500.
We do not get bulks of email to the eMail account the listener is configured with. But there are other email accounts in the same email server where bulks of emails are used.
Hi,
I tried with the above settings (Latency to 60 sec, Number of Messages to 500 and max processing to 600) but the issue still persists.
Since it's sporadic, I think that your setup is globally fine.
I would more check at email servers or at the servers resolving your SMTP address.
When you directly connect to the mailbox, can see some messages which would be much bigger than the other ones? What's the max size that you've defined?
Is it possible to have your mailbox moved to another server where load is less?
Regards
Anthony
We have to get these details from our client's IT team because email servers are managed from their end. Will get those details and get back to you.
Hello,
When I faced such kind of issue it was actually intermittent issue with one of the email servers.
You could maybe also check how many concurrent threads you defined at your email listener level and check how many parallel connections you can have at the mailbox level.
We also faced conflicts when having the email listener was running on all the nodes.
I've set Latency to 60 sec, Number of Messages to 500 and max processing to 600 to avoid having email listener with a permanent connection to the mailbox.
Do you face from time to time some bulks of email?
Regards
Anthony