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AbhishekDe Member since 2012 8 posts
IBM INDIA PVT LTD
Posted: 9 months ago
Last activity: 9 months ago

Email listener failed to update some of the work objects in the system

Hi,

We have a requirement to update the case with the help of the email listener once the reply email comes into email listener's mailbox. Now our customer reported that for some of the work objects, email listener failed to update the work objects. So we have introduced one logging mechanism to check where the fails happen and then realized that once the email listener is going to update on the case, it can not take a lock as some other user open the work item at that moment of time.

So my question - is there any retry mechanism in pega for email listener so that we can achive this scenario?

I am expecting a reply.

Thanks,

Abhishek

***Edited by Moderator: Lochan to update platform capability tags***

Low-Code App Development Case Management Data Integration
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