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 Supriya A (Supriya A)
Accenture Technology Solutions Pte Ltd

Accenture Technology Solutions Pte Ltd
IN
Supriya A Member since 2017 3 posts
Accenture Technology Solutions Pte Ltd
Posted: July 30, 2018
Last activity: July 30, 2018
Posted: 30 Jul 2018 2:09 EDT
Last activity: 30 Jul 2018 5:33 EDT
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Email Listener fails to start up

Hi Team,


The email listener throws an error "A3 BAD User is authenticated but not connected" when tried to start it. The test connectivity on email account is successful. The email server is configured with IMAP protocol.


The email listener was up and running successfully all these days. Could you please assist in fixing the issue.


Details from Log:

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Hi Team,

The email listener throws an error "A3 BAD User is authenticated but not connected" when tried to start it. The test connectivity on email account is successful. The email server is configured with IMAP protocol.

The email listener was up and running successfully all these days. Could you please assist in fixing the issue.

Details from Log:

failed to connect to Email Server -  
	at com.pega.pegarules.integration.engine.internal.services.email.EmailListener.setup(EmailListener.java:2192) ~[printegrint.jar:?] 
	at com.pega.pegarules.integration.engine.internal.services.email.EmailListener.setup(EmailListener.java:2052) ~[printegrint.jar:?] 
	at com.pega.pegarules.integration.engine.internal.services.listener.ListenerWrapper.launchListener(ListenerWrapper.java:152) ~[printegrint.jar:?] 
	at com.pega.pegarules.integration.engine.internal.services.listener.ListenerStateManagerImpl.startOneListener(ListenerStateManagerImpl.java:754) ~[printegrint.jar:?] 
	at com.pega.pegarules.integration.engine.internal.services.listener.ListenerStateManagerImpl.startListener(ListenerStateManagerImpl.java:659) ~[printegrint.jar:?] 
	at com.pega.pegarules.management.internal.system.operations.StartListenerOnLocalNodeCommand.startListener(StartListenerOnLocalNodeCommand.java:76) ~[prprivate.jar:?] 
	at com.pega.pegarules.management.internal.system.operations.StartListenerOnLocalNodeCommand.startListenerWithInput(StartListenerOnLocalNodeCommand.java:50) ~[prprivate.jar:?] 
	at com.pega.pegarules.management.internal.system.operations.StartListenerOnLocalNodeCommand.executeCommand(StartListenerOnLocalNodeCommand.java:45) ~[prprivate.jar:?] 
	at com.pega.pegarules.management.internal.system.operations.jobs.StartListenerJob.invokeOperation(StartListenerJob.java:35) ~[prprivate.jar:?] 
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) ~[?:1.8.0_131] 
	at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) ~[?:1.8.0_131] 
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) ~[?:1.8.0_131] 
	at java.lang.reflect.Method.invoke(Method.java:498) ~[?:1.8.0_131] 
	at com.pega.pegarules.management.internal.MB2EngineAccess.invoke(MB2EngineAccess.java:169) ~[prprivate.jar:?] 
	at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl._invoke_privact(EngineImpl.java:408) ~[prprivate.jar:?] 
	at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl.run(EngineImpl.java:393) ~[prprivate.jar:?] 
	at com.pega.pegarules.session.internal.PRSessionProviderImpl.performTargetActionWithLock(PRSessionProviderImpl.java:1304) ~[prprivate.jar:?] 
	at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:1052) ~[prprivate.jar:?] 
	at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:861) ~[prprivate.jar:?] 
	at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:828) ~[prprivate.jar:?] 
	at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl._invokeEngine_privact(EngineImpl.java:339) ~[prprivate.jar:?] 
	at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl.invokeEngine(EngineImpl.java:274) ~[prprivate.jar:?] 
	at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl.invokeEngine(EngineImpl.java:251) ~[prprivate.jar:?] 
	at com.pega.pegarules.management.internal.MBeanHelper.invokeOperationWithObjectReturnValue(MBeanHelper.java:115) ~[prprivate.jar:?] 
	at com.pega.pegarules.management.internal.system.operations.jobs.AbstractSystemOperationsJob.execute(AbstractSystemOperationsJob.java:42) ~[prprivate.jar:?] 
	at com.pega.pegarules.management.internal.system.operations.jobs.AbstractSystemOperationsJob.execute(AbstractSystemOperationsJob.java:27) ~[prprivate.jar:?] 
	at com.pega.pegarules.cluster.internal.PRPCTask.call(PRPCTask.java:130) ~[prcluster.jar:?] 
	at com.pega.pegarules.cluster.internal.PRPCTask.call(PRPCTask.java:53) ~[prcluster.jar:?] 
	at java.util.concurrent.FutureTask.run(FutureTask.java:266) ~[?:1.8.0_131] 
	at com.hazelcast.executor.impl.DistributedExecutorService$CallableProcessor.run(DistributedExecutorService.java:241) ~[hazelcast-3.8_1.jar:3.8] 
	at com.hazelcast.util.executor.CachedExecutorServiceDelegate$Worker.run(CachedExecutorServiceDelegate.java:228) ~[hazelcast-3.8_1.jar:3.8] 
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142) [?:1.8.0_131] 
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617) [?:1.8.0_131] 
	at java.lang.Thread.run(Thread.java:748) [?:1.8.0_131] 
	at com.hazelcast.util.executor.HazelcastManagedThread.executeRun(HazelcastManagedThread.java:76) ~[hazelcast-3.8_1.jar:3.8] 
	at com.hazelcast.util.executor.HazelcastManagedThread.run(HazelcastManagedThread.java:92) ~[hazelcast-3.8_1.jar:3.8] 
Caused by: javax.mail.MessagingException: A3 BAD User is authenticated but not connected. 
	at com.sun.mail.imap.IMAPFolder.open(IMAPFolder.java:1064) ~[mail-1.5.5.jar:?] 
	at com.sun.mail.imap.IMAPFolder.open(IMAPFolder.java:973) ~[mail-1.5.5.jar:?] 
	at com.pega.pegarules.integration.engine.internal.services.email.EmailListener.openMailFolder(EmailListener.java:3533) ~[printegrint.jar:?] 
	at com.pega.pegarules.integration.engine.internal.services.email.EmailListener.setup(EmailListener.java:2136) ~[printegrint.jar:?] 
	... 35 more 
Caused by: com.sun.mail.iap.BadCommandException: A3 BAD User is authenticated but not connected. 
	at com.sun.mail.iap.Protocol.handleResult(Protocol.java:398) ~[mail-1.5.5.jar:?] 
	at com.sun.mail.imap.protocol.IMAPProtocol.select(IMAPProtocol.java:1184) ~[mail-1.5.5.jar:?] 
	at com.sun.mail.imap.IMAPFolder.open(IMAPFolder.java:1030) ~[mail-1.5.5.jar:?] 
	at com.sun.mail.imap.IMAPFolder.open(IMAPFolder.java:973) ~[mail-1.5.5.jar:?] 
	at com.pega.pegarules.integration.engine.internal.services.email.EmailListener.openMailFolder(EmailListener.java:3533) ~[printegrint.jar:?] 
	at com.pega.pegarules.integration.engine.internal.services.email.EmailListener.setup(EmailListener.java:2136) ~[printegrint.jar:?] 
	... 35 more

Thanks!

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Accepted Solution

Posted: 3 years ago
Posted: 30 Jul 2018 2:57 EDT
Patrick George (georp1)
PEGA
Director, Service Assurance
Pegasystems Inc.
SG 

Caused by: com.sun.mail.iap.BadCommandException: A3 BAD User is authenticated but not connected.


The above error in the stack trace indicates that the password is incorrect. Apparently there's a bug in Exchange server's implementation where a valid user with an invalid password results in this error instead of a invalid userid/password type message.


Perhaps the email id you are using has had it's password changed by someone (perhaps it expired per group policy) and the Listener configuration hasn't been updated with the new password in Pega.


This might be an area for you to explore as a possible cause.


Regards


Patrick

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