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Supriya A Member since 2017 3 posts
Accenture Technology Solutions Pte Ltd
Posted: 2 years ago
Last activity: 2 years 1 month ago
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Email Listener fails to start up

Hi Team,

The email listener throws an error "A3 BAD User is authenticated but not connected" when tried to start it. The test connectivity on email account is successful. The email server is configured with IMAP protocol.

The email listener was up and running successfully all these days. Could you please assist in fixing the issue.

Details from Log:

failed to connect to Email Server -  
	at com.pega.pegarules.integration.engine.internal.services.email.EmailListener.setup(EmailListener.java:2192) ~[printegrint.jar:?] 
	at com.pega.pegarules.integration.engine.internal.services.email.EmailListener.setup(EmailListener.java:2052) ~[printegrint.jar:?] 
	at com.pega.pegarules.integration.engine.internal.services.listener.ListenerWrapper.launchListener(ListenerWrapper.java:152) ~[printegrint.jar:?] 
	at com.pega.pegarules.integration.engine.internal.services.listener.ListenerStateManagerImpl.startOneListener(ListenerStateManagerImpl.java:754) ~[printegrint.jar:?] 
	at com.pega.pegarules.integration.engine.internal.services.listener.ListenerStateManagerImpl.startListener(ListenerStateManagerImpl.java:659) ~[printegrint.jar:?] 
	at com.pega.pegarules.management.internal.system.operations.StartListenerOnLocalNodeCommand.startListener(StartListenerOnLocalNodeCommand.java:76) ~[prprivate.jar:?] 
	at com.pega.pegarules.management.internal.system.operations.StartListenerOnLocalNodeCommand.startListenerWithInput(StartListenerOnLocalNodeCommand.java:50) ~[prprivate.jar:?] 
	at com.pega.pegarules.management.internal.system.operations.StartListenerOnLocalNodeCommand.executeCommand(StartListenerOnLocalNodeCommand.java:45) ~[prprivate.jar:?] 
	at com.pega.pegarules.management.internal.system.operations.jobs.StartListenerJob.invokeOperation(StartListenerJob.java:35) ~[prprivate.jar:?] 
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) ~[?:1.8.0_131] 
	at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) ~[?:1.8.0_131] 
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) ~[?:1.8.0_131] 
	at java.lang.reflect.Method.invoke(Method.java:498) ~[?:1.8.0_131] 
	at com.pega.pegarules.management.internal.MB2EngineAccess.invoke(MB2EngineAccess.java:169) ~[prprivate.jar:?] 
	at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl._invoke_privact(EngineImpl.java:408) ~[prprivate.jar:?] 
	at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl.run(EngineImpl.java:393) ~[prprivate.jar:?] 
	at com.pega.pegarules.session.internal.PRSessionProviderImpl.performTargetActionWithLock(PRSessionProviderImpl.java:1304) ~[prprivate.jar:?] 
	at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:1052) ~[prprivate.jar:?] 
	at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:861) ~[prprivate.jar:?] 
	at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:828) ~[prprivate.jar:?] 
	at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl._invokeEngine_privact(EngineImpl.java:339) ~[prprivate.jar:?] 
	at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl.invokeEngine(EngineImpl.java:274) ~[prprivate.jar:?] 
	at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl.invokeEngine(EngineImpl.java:251) ~[prprivate.jar:?] 
	at com.pega.pegarules.management.internal.MBeanHelper.invokeOperationWithObjectReturnValue(MBeanHelper.java:115) ~[prprivate.jar:?] 
	at com.pega.pegarules.management.internal.system.operations.jobs.AbstractSystemOperationsJob.execute(AbstractSystemOperationsJob.java:42) ~[prprivate.jar:?] 
	at com.pega.pegarules.management.internal.system.operations.jobs.AbstractSystemOperationsJob.execute(AbstractSystemOperationsJob.java:27) ~[prprivate.jar:?] 
	at com.pega.pegarules.cluster.internal.PRPCTask.call(PRPCTask.java:130) ~[prcluster.jar:?] 
	at com.pega.pegarules.cluster.internal.PRPCTask.call(PRPCTask.java:53) ~[prcluster.jar:?] 
	at java.util.concurrent.FutureTask.run(FutureTask.java:266) ~[?:1.8.0_131] 
	at com.hazelcast.executor.impl.DistributedExecutorService$CallableProcessor.run(DistributedExecutorService.java:241) ~[hazelcast-3.8_1.jar:3.8] 
	at com.hazelcast.util.executor.CachedExecutorServiceDelegate$Worker.run(CachedExecutorServiceDelegate.java:228) ~[hazelcast-3.8_1.jar:3.8] 
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142) [?:1.8.0_131] 
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617) [?:1.8.0_131] 
	at java.lang.Thread.run(Thread.java:748) [?:1.8.0_131] 
	at com.hazelcast.util.executor.HazelcastManagedThread.executeRun(HazelcastManagedThread.java:76) ~[hazelcast-3.8_1.jar:3.8] 
	at com.hazelcast.util.executor.HazelcastManagedThread.run(HazelcastManagedThread.java:92) ~[hazelcast-3.8_1.jar:3.8] 
Caused by: javax.mail.MessagingException: A3 BAD User is authenticated but not connected. 
	at com.sun.mail.imap.IMAPFolder.open(IMAPFolder.java:1064) ~[mail-1.5.5.jar:?] 
	at com.sun.mail.imap.IMAPFolder.open(IMAPFolder.java:973) ~[mail-1.5.5.jar:?] 
	at com.pega.pegarules.integration.engine.internal.services.email.EmailListener.openMailFolder(EmailListener.java:3533) ~[printegrint.jar:?] 
	at com.pega.pegarules.integration.engine.internal.services.email.EmailListener.setup(EmailListener.java:2136) ~[printegrint.jar:?] 
	... 35 more 
Caused by: com.sun.mail.iap.BadCommandException: A3 BAD User is authenticated but not connected. 
	at com.sun.mail.iap.Protocol.handleResult(Protocol.java:398) ~[mail-1.5.5.jar:?] 
	at com.sun.mail.imap.protocol.IMAPProtocol.select(IMAPProtocol.java:1184) ~[mail-1.5.5.jar:?] 
	at com.sun.mail.imap.IMAPFolder.open(IMAPFolder.java:1030) ~[mail-1.5.5.jar:?] 
	at com.sun.mail.imap.IMAPFolder.open(IMAPFolder.java:973) ~[mail-1.5.5.jar:?] 
	at com.pega.pegarules.integration.engine.internal.services.email.EmailListener.openMailFolder(EmailListener.java:3533) ~[printegrint.jar:?] 
	at com.pega.pegarules.integration.engine.internal.services.email.EmailListener.setup(EmailListener.java:2136) ~[printegrint.jar:?] 
	... 35 more 

Thanks!

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