Email listener in my application is getting moved to Sleeping mode for around 498905/ 468905 seconds when it encounters a situation of not being able to acquire lock on Inbox it is listening to. Listener is running on multiple nodes and sometimes it is in sleeping mode for hours on all nodes simultaneously. Can anyone please suggest a solution for this? Pega version in 7.1.7 and the latency period is set as 100 seconds.
I agree with Jeff Houle, this sounds like the issue Hfix-23705 was created to address. Please submit a Support Request describing the issue and request the hotfix (and reference this mesh post). The moderators will likely also want you to update this post with the SR number.