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Jaga_Pega Member since 2013 56 posts
Bank of America
Posted: 1 year ago
Last activity: 1 year 11 months ago
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Email listener not able to decrypt email.

Email listener is processing plain email (not encrypted).

But there are some secure systems which are sending encrypted email to our listener inbox and listener is failing to process with below error for same.

PRPC failed to process the attached email.

The reason(s) for the failure may be internal to the application or caused by external dependencies.

The following issues were detected during processing:

* Unable to decrypt email MIMEMessage:

* Key not found for Listener's email address

* No certificates found for Listener's email address

You may need to verify the state of inbound and/or outbound mail servers.

Please check PRPC logs for details.

I tried to open the encrypted email received in listener inbox using my desktop outlook client but it was failing with "Your Digital Id Name Cannot Be Found By The Underlying Security". So imported required certificate in my outlook and now I'm able to read the encrypted email.

So I am looking for how and where to import this certificate so that listener can read the encrypted message.

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