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psatishreddy Member since 2009 1 post
JP Morgan Chase
Posted: 5 months ago
Last activity: 5 months ago

Email Listener not picking email account changes until restarted

We have an Email Account data instance to connect to the exchange server to process incoming emails.

In the Email Account data instance, the Receiver Account UserID/Password are referred to properties on a Data Page. The data page retrieves the UserID/Password from external system.

We assumed that the email listener automatically pickup the updated UserID/Password from the data page, and use the updated UserID/Password to connect to the exchange server for inbound email processing, next time when it starts processing the emails.

But we saw that the email listener is continuing to use the old UserID/Password and not using the latest changes and required to manually restart the email listener to pickup the updated details.

We want to avoid restarting the Email Listener manually and want email listener to pickup the changes automatically. Is this supported?

Any help is greatly appreciated.

We are on Pega 7.1.9.

Pega Platform 7.1.9 Low-Code App Development Financial Services Lead System Architect
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