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MOHAMMAD_PARWEJ Member since 2015 19 posts
Ernst & Young LLP
Posted: July 5, 2019
Last activity: July 10, 2019
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Email Listener is not reading and processing the emails

Hi All,

We have an email listener which is up and running but the emails are not getting picked up, read,processed by the listener.

All the configuration settings like email account receiver, Access group of service package, email listener requestor password are all correct. Due to this we are not able to trace the service email rule as well.

We have set the logging level settings as "com.pega.pegarules.integration.engine.internal.services.email.EmailListener" and got the logs for the requestor of the email listerner as below:

Image removed.

please help/ suggest the solution.

Regards,

Parwej

Pega Platform Data Integration Java and Activities Data Integration
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