Question

5
Replies
116
Views
X
puvvv4 Member since 2015 1 post
Daimler Financial Services Africa Asia Pacific Ltd
Posted: 1 year ago
Last activity: 1 year 2 months ago
Closed
Solved

Email listener not starting when accessing sub folders in Inbox

Hi,

I am trying to access emails in sub folders of Inbox, example : INBOX/TEST

When i do the changes to the listener and try to start it through SMA, I get the below error. We are not getting this error if the email listener is configured to read directly from INBOX. Issue exists only when trying to access folders and subfolders other than INBOX.

Any idea what is causing this issue?

Start Listener Status
Listener 'Data-Admin-Connect-EmailListener:JPNCustomerServiceCA.Listener(com.pega.pegarules.integration.engine.internal.services.email.EmailListener)/0' failed to start because of the following error:
Failed to launch listener, com.pega.pegarules.pub.PRException: Email listener 'Listener.JPNCustomerServiceCA' failed to connect to Email Server - From: (B9337655B9E2A7ABE0D8E5D683F1D9F2B:(MBean Access))

Regards,

Vinay Meher

***Edited by Moderator: Pallavi to update platform capability tags***

Low-Code App Development Case Management Data Integration
Moderation Team has archived post
Share this page LinkedIn