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Nadimuthu Thangavel (Nadimuthu T)
ANZ
Engineer
ANZ
IN
Nadimuthu T Member since 2014 31 posts
ANZ
Posted: November 20, 2020
Last activity: 2 weeks 6 days ago

Email Listener reading the email but not processing and request count not increasing

When email listener unread the email but not processing it, and the request count not showing in admin portal.

Below mentioned exception throwing the logs.

2020-11-20 05:24:35,628 [     EMAIL-Thread-77] [  STANDARD] [                    ] [                    ] (mail.EmailListenerDelegateImpl) ERROR EMAIL.ListenerName.Listener XXXXXXXX - Error retrieving message by MsgId: <072201d696eb$2eafc340$8c0f49c0$@xxxx.com>, exception: Message not found for messageIds [<072201d696eb$2eafc340$8c0f49c0$@xxxxxx.com>]  com.pega.platform.integrationcore.client.email.EmailClientException: Message not found for messageIds [<072201d696eb$2eafc340$8c0f49c0$@xxxxx.com>]      at com.pega.platform.integrationcore.client.email.internal.javamail.JavaEmailClient.lambda$getMessagebyMessageId$0(JavaEmailClient.java:634) ~[integration-core.jar:?]      at java.util.Optional.orElseThrow(Optional.java:408) ~[?:?]      at com.pega.platform.integrationcore.client.email.internal.javamail.JavaEmailClient.getMessagebyMessageId(JavaEmailClient.java:634) ~[integration-core.jar:?]      at com.pega.platform.integrationcore.client.email.internal.javamail.JavaEmailClient.getMessagebyMessageId(JavaEmailClient.java:73) ~[integration-core.jar:?]      at com.pega.platform.integrationengine.client.email.internal.JavaEmailClientProxy.getMessagebyMessageId(JavaEmailClientProxy.java:399) ~[integration-engine.jar:?]      at com.pega.platform.integrationengine.internal.email.EmailListenerDelegateImpl.getNextUnprocessedMessage(EmailListenerDelegateImpl.java:196) ~[integration-engine.jar:?]      at com.pega.platform.integrationengine.internal.email.EmailListenerDelegateImpl$$EnhancerByGuice$$fa909e4b.CGLIB$getNextUnprocessedMessage$5(<generated>) ~[guice-4.0.jar:?]      at com.pega.platform.integrationengine.internal.email.EmailListenerDelegateImpl$$EnhancerByGuice$$fa909e4b$$FastClassByGuice$$4e46f95b.invoke(<generated>) ~[guice-4.0.jar:?]      at com.google.inject.internal.cglib.proxy.$MethodProxy.invokeSuper(MethodProxy.java:228) ~[guice-4.0.jar:?]      at com.google.inject.internal.InterceptorStackCallback$InterceptedMethodInvocation.proceed(InterceptorStackCallback.java:75) ~[guice-4.0.jar:?]      at com.pega.platform.integrationcore.interceptors.LoggingInterceptor.invoke(LoggingInterceptor.java:62) ~[integration-core.jar:?]      at com.google.inject.internal.InterceptorStackCallback$InterceptedMethodInvocation.proceed(InterceptorStackCallback.java:75) ~[guice-4.0.jar:?]      at com.google.inject.internal.InterceptorStackCallback.intercept(InterceptorStackCallback.java:55) ~[guice-4.0.jar:?]      at com.pega.platform.integrationengine.internal.email.EmailListenerDelegateImpl$$EnhancerByGuice$$fa909e4b.getNextUnprocessedMessage(<generated>) ~[guice-4.0.jar:?]      at com.pega.pegarules.integration.engine.internal.services.email.ParallelEmailPollerStrategy.runInParallel(ParallelEmailPollerStrategy.java:134) ~[printegrint.jar:?]      at com.pega.pegarules.integration.engine.internal.services.email.ParallelEmailPollerStrategy.run(ParallelEmailPollerStrategy.java:67) ~[printegrint.jar:?]      at com.pega.pegarules.integration.engine.internal.services.email.EmailListener.run_(EmailListener.java:547) ~[printegrint.jar:?]      at com.pega.pegarules.integration.engine.internal.services.listener.ServiceListenerBaseImpl.run(ServiceListenerBaseImpl.java:456) ~[printegrint.jar:?] 

Pega Platform 8.4 Data Integration