Question
Email Listener reading the email but not processing and request count not increasing
When email listener unread the email but not processing it, and the request count not showing in admin portal.
Below mentioned exception throwing the logs.
2020-11-20 05:24:35,628 [ EMAIL-Thread-77] [ STANDARD] [ ] [ ] (mail.EmailListenerDelegateImpl) ERROR EMAIL.ListenerName.Listener XXXXXXXX - Error retrieving message by MsgId: <072201d696eb$2eafc340$8c0f49c0$@xxxx.com>, exception: Message not found for messageIds [<072201d696eb$2eafc340$8c0f49c0$@xxxxxx.com>] com.pega.platform.integrationcore.client.email.EmailClientException: Message not found for messageIds [<072201d696eb$2eafc340$8c0f49c0$@xxxxx.com>] at com.pega.platform.integrationcore.client.email.internal.javamail.JavaEmailClient.lambda$getMessagebyMessageId$0(JavaEmailClient.java:634) ~[integration-core.jar:?] at java.util.Optional.orElseThrow(Optional.java:408) ~[?:?] at com.pega.platform.integrationcore.client.email.internal.javamail.JavaEmailClient.getMessagebyMessageId(JavaEmailClient.java:634) ~[integration-core.jar:?] at com.pega.platform.integrationcore.client.email.internal.javamail.JavaEmailClient.getMessagebyMessageId(JavaEmailClient.java:73) ~[integration-core.jar:?] at com.pega.platform.integrationengine.client.email.internal.JavaEmailClientProxy.getMessagebyMessageId(JavaEmailClientProxy.java:399) ~[integration-engine.jar:?] at com.pega.platform.integrationengine.internal.email.EmailListenerDelegateImpl.getNextUnprocessedMessage(EmailListenerDelegateImpl.java:196) ~[integration-engine.jar:?] at com.pega.platform.integrationengine.internal.email.EmailListenerDelegateImpl$$EnhancerByGuice$$fa909e4b.CGLIB$getNextUnprocessedMessage$5(<generated>) ~[guice-4.0.jar:?] at com.pega.platform.integrationengine.internal.email.EmailListenerDelegateImpl$$EnhancerByGuice$$fa909e4b$$FastClassByGuice$$4e46f95b.invoke(<generated>) ~[guice-4.0.jar:?] at com.google.inject.internal.cglib.proxy.$MethodProxy.invokeSuper(MethodProxy.java:228) ~[guice-4.0.jar:?] at com.google.inject.internal.InterceptorStackCallback$InterceptedMethodInvocation.proceed(InterceptorStackCallback.java:75) ~[guice-4.0.jar:?] at com.pega.platform.integrationcore.interceptors.LoggingInterceptor.invoke(LoggingInterceptor.java:62) ~[integration-core.jar:?] at com.google.inject.internal.InterceptorStackCallback$InterceptedMethodInvocation.proceed(InterceptorStackCallback.java:75) ~[guice-4.0.jar:?] at com.google.inject.internal.InterceptorStackCallback.intercept(InterceptorStackCallback.java:55) ~[guice-4.0.jar:?] at com.pega.platform.integrationengine.internal.email.EmailListenerDelegateImpl$$EnhancerByGuice$$fa909e4b.getNextUnprocessedMessage(<generated>) ~[guice-4.0.jar:?] at com.pega.pegarules.integration.engine.internal.services.email.ParallelEmailPollerStrategy.runInParallel(ParallelEmailPollerStrategy.java:134) ~[printegrint.jar:?] at com.pega.pegarules.integration.engine.internal.services.email.ParallelEmailPollerStrategy.run(ParallelEmailPollerStrategy.java:67) ~[printegrint.jar:?] at com.pega.pegarules.integration.engine.internal.services.email.EmailListener.run_(EmailListener.java:547) ~[printegrint.jar:?] at com.pega.pegarules.integration.engine.internal.services.listener.ServiceListenerBaseImpl.run(ServiceListenerBaseImpl.java:456) ~[printegrint.jar:?]
@Nadimuthu T
Hi,
Were you able to get any resolution with this issue. We are seeing similar errors in the logs
Message not found for messageIds [<CAMkn0W8=mFBq_RuByQqDY+jXCBwgBA3W3cch03ADerQCxbzKMw@mail.gmail.com>]