Question

4
Replies
966
Views
MichaelF4652 Member since 2016 17 posts
Raytheon Technologies
Posted: 2 years ago
Last activity: 2 years 2 months ago
Closed

Email to members of workgroup / workbasket

When an assignment is routed to a workbasket, my customer would like all members of the workgroup that the workbasket is associated with, to get an email notification.

I found this post which lead me to the contacts list of a workbasket and the NotifyAssignee and NotifyAllAssignees rules that work with the contacts list:

https://community1.pega.com/community/pega-support/question/email-notification-assignment-workbasket

The problem is, there is no user interface (that I know of) that managers of a workgroup / workbasket can use to manage who is listed in the contacts list. They can only manage members of the workgoup.

What's the best way to either allow managers to maintain the contact lists for a workbasket or send email to all members of a workgroup when an assignment is routed to a workbasket?

Pega Platform Low-Code App Development Case Management
Moderation Team has archived post
Share this page LinkedIn