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Posted: June 17, 2020
Last activity: June 17, 2020
Email notification
Email notification in case management, my requirement is a mail has been sent to the user and now the mail has to sent to the manager after certain days also without any action on the work object.
***Edited by Moderator: Pallavi to update platform capability tags***
Hi
I think you can configure an SLA to achieve this with goal and deadline. Once the assignement is passed deadline notify the reporting manger which will send an email notification to the manager