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Sam27 Member since 2019 114 posts
CBA
Posted: 5 months ago
Last activity: 5 months 3 weeks ago

Email read to unread

Hi Team,

An Email listener triggered a mail ( case created) to the user, the mail is opened by the user. My requirement is how to revert the mail as unread again.

 

***Edited by Moderator Marissa to update Platform Capability tags****

Pega Customer Service 8.2 Data Integration
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