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Ashokkumar Rajagopal (AshokkumarR6310)
Lloyds Banking Group PLC

Lloyds Banking Group PLC
GB
AshokkumarR6310 Member since 2019 2 posts
Lloyds Banking Group PLC
Posted: 1 week 5 days ago
Last activity: 1 week 5 days ago

Email Signature Extractions for Text Analyser

Hi,

we have been using Text Analyser part of Email Ingestion for case categorization and it is been working fine. we have found, some of email signatures also being used for case categorization which is quite irrelveant.

 

We are trying to find an option to remove the email signature and pass the remaining text as input for email analyser.

we have found pxEmailParser extracts the signature from single email chain, it does not work for the multiple email chains like forwarded email.

 

Has anyone come across this issue and is there any way to remove the signature?

Pega Platform 7.3 Decision Management Financial Services Senior System Architect