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SUDHIR M (SUDHIRM7)
ANZ
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SUDHIRM7 Member since 2014 4 posts
ANZ
Posted: October 13, 2020
Last activity: October 13, 2020

Email sub folder ingestion from outlook 2010 mail box to PEGA 8.4 listener does not ingest/listen email

Hi,

I am using PEGA 8.4 and created a listener to listen to INBOX/SUBFOLDER

The inbox is Outlook 2010 mail box. The listener in PEGA does not listen to subfolder when we have unread emails.

However the listener picks the unread emails from INBOX when INBOX is configured in the email folder to listen in the listener instance.

If the Outlook is 2016 is configured with the same combination of subfolder in INBOX the email listener successfully picks up the email and creates the case.

Is this an issue with PEGA 8.4?

 

***Edited by Moderator Kayla to update Content Type from Discussion to Question***

Pega Platform 8.4 Project Delivery Financial Services System Architect