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AMITTUTUN Member since 2011 62 posts
JKTechnosoft
Posted: 2 years ago
Last activity: 2 years 1 month ago
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email "Survey/feedback" link to customer after CSR Wrap Up Interaction case

Hi we are using Customer Service framework. We have a requirement to send "Survey/feedback" link to customer in an email after CSR Wrap Up Interaction case. The feedback given by Customer by opening the link will be recorded in our application. Is there any possibility to do it using Pega OOTB feature?

Pega Customer Service Case Management
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