Posted: 21 Aug 2019 19:35 EDT Last activity: 27 Aug 2019 2:29 EDT
Email Threading feature in the Pega Platform
I would like to know if there is a feature available in the Pega platform (v8.1) that will allow the users to communicate in an email message that includes a running list of all the succeeding replies starting with the original email.
Current State in the Platform
Business user in the platform initiates an email communication to an external party. Upon receiving the reply from an external party, if the business user wants to continue the communication, he/she initiates a new email to convey the replies.
Desired State in the Platform
Business user sent an email to an external party. Upon receiving the reply from an external party, the business user wants to reply to the email which was received. This will help the user to have the context before sending an email.
if not email threading, are there any other alternatives to consider?