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JillHaria Member since 2014 6 posts
CAPGEMINI
Posted: January 12, 2017
Last activity: June 7, 2017
Closed

Emails not being attached to cases appropriately

Hi All,

I have a scenario were i need to attach the email to existing case on reply of the email sent from pega.

I know this is handled by pyMessageID and this property is getting updated with a value but i am not able to fetch appropriate case id on basis of this messageid.

I am getting an error saying Email not found.

What could be the possible issue?

Thanks.

Case Management Data Integration
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