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Ankuj Jhalani (AnkujJ44)
SunLife Canada

SunLife Canada
CA
AnkujJ44 Member since 2014 20 posts
SunLife Canada
Posted: 2 weeks ago
Last activity: 4 days 19 hours ago
Posted: 31 May 2021 14:08 EDT
Last activity: 10 Jun 2021 17:48 EDT

Embed ChatBot without Customer service

I was wondering if we need a chatserver or a Customer Selfservice application to embed chatbot in my application.

I saw PDM chatbot on PDM 5 which does not use a chatserver or Customer Service application.

In case we can embed without chatserver and customer selfservice then the question is whether there is an OOTB way to embed chatbot just like pulse. Note, we only want a chatbot and no escalation to agents

 

Pega Platform 8.4.4 Conversational Channels Cross-Industry Lead System Architect