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 Imranullah DawoodBasha (imranullah)
Coforge DPA
Imranullah Mohammed DawoodBasha
Coforge DPA
US
imranullah Member since 2013 32 posts
Coforge DPA
Posted: June 27, 2016
Last activity: July 7, 2016
Posted: 27 Jun 2016 13:08 EDT
Last activity: 7 Jul 2016 11:26 EDT
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Empty Correspondence being sent in mail while it is properly getting displayed in Attachments.

Hi,

Emails were being sent out from our system properly for quite sometime. Suddenly over the past week in our production environment the emails being generated not only in one correspondence but two are sending out empty emails with no body at all. But If we open the email that is attached to the case, it has proper content. Has anyone encountered this issue before?

One observation if we trace the SendSimpleEmail activity then the email is sent out with proper content.

Thanks,

Imran

User Experience Data Integration
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Posted: 5 years ago
Posted: 28 Jun 2016 5:50 EDT
Santanu Bhattacherjee (Santanu)
PEGA
Senior Manager - Sales Automation
Pegasystems Inc.
IN

Hello

What is the mail client you are using ? Also are you aware of any recent changes done on your environment like updating mail server or firewall addition etc ?

Accepted Solution

Posted: 5 years ago
Posted: 30 Jun 2016 13:44 EDT
Imranullah DawoodBasha (imranullah)
Coforge DPA
Imranullah Mohammed DawoodBasha
Coforge DPA
US
Not sure what caused this issues. But this was happening sporadically when repeating gird was used inside a repeating. After trying a lot we made use of custom fragment code for the nested grid. Don't know if this is the ideal solution. But it fixed our issue.