Question
2
Replies
468
Views
VirtusaPolaris
Posted: December 6, 2018
Last activity: December 6, 2018
Closed
Enable this agent check box
Hi,
Will unchecking Enable this agent check box under agent-wide settings disable the agents rule? I have unchecked it in agent schedule.
***Edited by Moderator Marissa to update platform capability tags****
And also I noticed that the agent schedules which have this checkbox unchecked are not visible in SMA.