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 Akash Sinha (AkashS1762)
VirtusaPolaris

VirtusaPolaris
IN
AkashS1762 Member since 2016 28 posts
VirtusaPolaris
Posted: December 6, 2018
Last activity: December 6, 2018
Posted: 6 Dec 2018 10:20 EST
Last activity: 6 Dec 2018 20:53 EST
Closed

Enable this agent check box

Hi,

Will unchecking Enable this agent check box under agent-wide settings disable the agents rule? I have unchecked it in agent schedule.

***Edited by Moderator Marissa to update platform capability tags****

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Posted: 2 years ago
Posted: 6 Dec 2018 10:27 EST
Akash Sinha (AkashS1762)
VirtusaPolaris

VirtusaPolaris
IN

And also I noticed that the agent schedules which have this checkbox unchecked are not visible in SMA.

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