Sunilkumar Menon (menos)
Principal System Architect
menos Member since 2010 3 posts
Posted: June 24, 2015
Last activity: July 18, 2017
Posted: 24 Jun 2015 11:21 EDT
Last activity: 18 Jul 2017 10:41 EDT

Enable disable Data Agent Queue records

We are in the process of enabling / disabling Data-Agent-Queue instance records using a set of agents. We have some exception scenarios where we would like to perform some bulk functionality on cases that have been incorrectly created in the system. In order to prevent manual intervention from Production support user, we are trying to enable disable a set of agents which will perform the required functionality when such exception scenario occurs. We have one set of 8 agents started, each agent does some processing and queues the cases to a second set of agents. At that point it enables the corresponding second agent by enabling the corresponding Data-Agent-Queue record. The issue we observed is since we cannot obtain locks on the instances of the Data-Agent-Queue class, we sometimes run into race condition which results in data integrity issue.

We are looking at option of receiving a hot fix to have the "Allow Locking" check box checked on the Data-Agent-Queue class. This will help in locking instances of this class, when try to open these instances using Ibj-Open methods.

***Updated by moderator: Lochan to close post***
This post has been archived for educational purposes. Contents and links will no longer be updated. If you have the same/similar question, please write a new post.

Case Management System Administration
Moderation Team has archived post, This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.