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Niamh Cochrane (NiamhC12)
Aflac Northern Ireland

Aflac Northern Ireland
GB
NiamhC12 Member since 2020 1 post
Aflac Northern Ireland
Posted: March 30, 2021
Last activity: 13 hours 4 minutes ago

Enable Notifications for End User

Hi,

I was wondering if there is a way that we can configure audio notification for Pega Web Chat End Users once a Customer Service Representative (CSR) has joined a live chat session. Currently we are able to enable this setting for CSR's to receive notification of incoming chat via App Studio > Settings > Chats and Messaging > Audio Notifications. 

 

Please advise. 

 

Kind Regards, Niamh

***Edited by Moderator: Pooja Gadige to add platform capability tag***
Pega Chat User Experience Conversational Channels Communications and Media Customer Service Architect